Política de reembolso

Refund Policy
Thank you for shopping at JoJo Shop. We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.
Returns & Refunds Period
  • You have 7 days from the date you receive your item to request a return or exchange.
  • If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
Return Conditions
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging, with all tags and accessories intact.
  • A proof of purchase (such as your order number or receipt) is required.
Return Process
  1. Please contact our customer support team first at shopify@jpjeweler.com with your order number and the reason for the return.
  2. Once your return request is approved, please ship your package to our official returns warehouse at the following address:JoJo Shop - Returns Dept., +852 5393 8952, 5/F, Block 3, Camel Paint Building, 60 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong, 999077
  3. After we receive and inspect your returned item, we will send you an email notification.
  4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of business days.
Shipping Costs
  • You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective or incorrect.
  • Original shipping costs are non-refundable.